Frequently asked Questions

How do I order. Do I need an account to be able to shop?

All orders must be placed ONLINE, through our website checkout.

You do not need to Register or set up an account to shop. However, if you do Register, your personal information will be stored, so these details do not have to be entered each time you make a purchase. This will speed up the time taken when placing subsequent online orders. 

To place an order, add products to the shopping cart and proceed through to checkout. At checkout supply your personal information, including delivery details and payment information. When you click on submit your order, you will be presented with an order confirmation page showing the order details. We will also email to you an order confirmation to confirm that we have received your order. When the goods have been packed and collected by our courier, you will receive a dispatch confirmation email with a tracking number to track your order.

I entered all my details at the checkout but my order will not process?

Please check you have agreed to our Terms of Service. Also, check for any missing information e.g. You may have ticked “ship to another address” but not entered the delivery address.

How long will my order take to arrive?

All orders are dispatched within 1 – 2 working days of the order date, and targeted delivery time is 2 – 3 working days after our courier has picked up your order i.e. following receipt of your email notification of your tracking number. 

If you are Rural Delivery, your order will be processed through your local post office and may take longer.

We do not pack orders over the weekends or on public holidays.

Please refer to our Shipping and Returns Policy.

Do you require a signature for deliveries?

Our standard service is NO SIGNATURE REQUIRED, as this avoids the need to for you to go to the courier depot to pick up an order, if no one is at home to sign for the package when it is delivered. 

If you want to have your delivery made as “SIGNATURE REQUIRED”, note this in the special delivery instruction section, when placing your order. NOTE : If no one is available to sign for the package when delivery is made, the courier will leave a calling card so that you can arrange to collect it from the courier depot.

Please refer to our Shipping and Returns policy.

Can I change my delivery details once the product is dispatched?

We are unable to change any delivery details once an order has been dispatched.

Can I pick up my order?

All orders are dispatched by courier. However, if you require an urgent delivery, please contact the office to arrange this. 

I have not received a confirmation email to confirm you have received my order?

Depending on your spam filters, your confirmation email may have been forwarded to your junk folder – please review your junk folder.

Also, please check that correct email address has been entered.

How will I know if my order has been dispatched?

Once your order has been dispatched from our warehouse, you will receive a notification email from our courier company, that your order has been picked up, with a Tracking Number. You can use this number to track your order and its delivery progress.

Can I change or cancel my order?

Once your order has been dispatched, unfortunately, we are unable to make any changes or cancel your order. If you have any queries on your order, please contact our customer services team at info@eurosalonsupplies.co.nz  or on 09 4880499 / 0800880499.

Do you charge for freight?

Yes, if your order value is under $100.00 we charge a flat rate delivery fee. We also charge a flat rate RURAL delivery fee, if you have a RURAL delivery address.

If your order value is over $100.00, the standard flat rate delivery fee will NOT be charged, but we will still charge the RURAL delivery fee, if you have a RURAL delivery address.

FLAT RATE DELIVERY FEES

– Auckland Metropolitan area : $6.00
– Outside Auckland (South to Thames/Hamilton, North to Whangarei) : $7.00
– All other areas in the North Island : $7.00
– South Island, incl. Waiheke Island : $8.00

– Extra for Rural Delivery : $11.00

 I am unsure whether a product is right for me, who should I speak to?

Call our Helpline: 09 4880499 / 0800 880 499 to receive expert and friendly advice on all our products.

How do I know if I am purchasing a genuine product?

All our products are sourced directly from the official brand manufacturer or distributor. 

What do I need to do if I receive the wrong item or the product is damaged?

Take a photo of the incorrect/damaged item and email this to at info@eurosalonsupplies.co.nz ASAP. Please include your order number in the email.

We will contact you to get it sorted straight away.

What happens if the item I’ve ordered is out of stock?

If this occurs, we will notify you immediately of any delay, looking at all options including a refund.

Am I able to pay in person by EFPOS?

All RETAIL purchases must be made online.

What Payment methods can I use?

Online Eftpos or Credit cards Visa and Mastercard. You can also use your Visa Debit Card, and the other payment options available at checkout.

We are looking into using a “buy now and pay later” option such as Afterpay.

How will Afterpay work?

For all information about Afterpay: click here

Are my Credit Card details confidential?

We take credit card security seriously. All transactions are processed through a secure payment service provider Your credit card details are not held by the Euro Salon Supplies website, so we do not see or store your credit card details.

How do I reset my password?

Click ‘Login’, then click on the “Forgot Password?’ link, which prompts you to enter your email address.
Check your inbox for a password reset email, with instructions on how to reset the password to your account. (If you do not receive this within a few minutes, please check your junk email folder).

How do I add the Euro Salon Supplies website to the home pages on my mobile?

Android

Launch Chrome for Android and open the website or web page you want to pin to your home screen. Tap the menu button and tap Add to home screen. You’ll be able to enter a name and then Chrome will add it to your home screen.

iPhone, iPad, & iPod Touch

Launch the Safari browser on Apple’s iOS and navigate to the website or web page you want to add to your home screen. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.

Our Euro Salon Supplies icon will appear on your home screen, and just like any other app. and you will be able to drag it around and put it wherever you like.

Can’t find the answer you are looking for?

Phone us now on 09 4880499 / 0800 880 499 to speak to a real person who can help.